FAQ on Factor Meal Delivery
Have questions about Factor meal delivery options? Read the FAQ to learn more.
What are Factor’s delivery times?
You can choose your preferred delivery day and time slot, when you place your order.
How do you keep my meals fresh while out for delivery?
Keeping your meals safe and fresh is a top priority. Your Factor meals are delivered in chilled vans and in boxes containing an insulated liner and ice packs. Once delivered, the meals can stay cool in the box for a few hours, but it's recommended to put them in the fridge as soon as possible.
Do I have to be home to accept delivery?
No. The courier will follow your special delivery instructions if you aren’t home to receive your order.
How much extra do you charge for delivery?
Factor only works with trusted delivery partners to ensure your box arrives promptly and safely. Your delivery costs are charged separately from your box price and are calculated at check-out.
How long will my meals stay fresh after delivery?
Each meal has an “Enjoy By” date printed on the clear plastic film. Your meals will stay fresh until then, when stored correctly in the fridge.